Returns&Refunds

Our online store operates in strict accordance with the "Consumer Protection Law."

According to Article 25 of the "Consumer Protection Law," you may return or exchange a product of proper quality purchased in a retail store within 14 days, excluding the day of purchase.

According to Article 26.1 of the "Consumer Protection Law," the Consumer does not have the right to reject a product of proper quality that has unique specifications, if the specified product can only be used by the specific consumer who purchased it (note: e.g., if the product is custom-made).

When the consumer rejects the product, the seller must refund the amount paid by the consumer under the contract, with the exception of the seller's expenses for the return delivery from the consumer, no later than ten days from the date the consumer submits the corresponding request.

Adjustment of the Finished Product
Free adjustment (warranty case):

• Adjustment is performed FREE OF CHARGE if the leotard size does not correspond to the provided measurements due to the Workshop's fault;

• Condition: the measurements provided by the Customer, upon verification, correspond to the gymnast's actual parameters.

Paid adjustment:

• If verification reveals a discrepancy between the stated and actual measurements;

• Any changes not provided for by the approved sketch (change of style, color, addition/removal of elements);

• Modifications initiated by the Customer after product acceptance.

Contact details for the store regarding product exchanges or returns:

Email: sales@pavesa.ru

Phone: +79260224042

Address: 20A Khodynsky Bulvar, Moscow, 125167